RETURNING GOODS
If you are unsure if the product is correct for your intended usage then we advise you take advantage of our free samples service where we can send you an example of the product to check that is will meet your requirements before you order.

Returns Policy
Your right to cancel – Business to Consumer

Under the Distance Selling Regulations you are able to cancel and return an order to us without giving a reason, please notify us in writing within a seven day “cooling off” period. The period starts the day after the day that goods are received. During this time you are only required to cancel the order and are not obliged to return the goods within the 7 working days, once returned we will be happy to make a refund for the full value of the goods. Where items are being returned we must insist that they are returned unopened, unused and in their own original packaging.

Please ensure when returning goods that you use a reputable delivery service that can provide evidence that they have delivered the goods back to us. We can arrange a reasonably priced courier collection service for larger items, please contact us for details. Please ensure that items for return are packed with sufficient care to ensure damage does not occur in transit. We will not accept responsibility for damage to returned items caused by insufficient packaging. In most cases, sufficient packaging means inside a strong cardboard box with adequate internal cushioning around the product.

When exercising the right to cancel, goods are to be returned at the customer’s cost. However, refunds are not dependent on the goods being returned. If goods are not returned to us after a customer has exercised the right to cancel, we require that they are made available for collection. The direct cost of collection will be deducted from the refund. We will refund the full amount of the goods (excluding delivery/collection costs) within 30 days of your cancellation. In the event that we need to refund full or partial payments, refunds will be made by the same means in which the original order was placed. Customers who paid by credit or debit card will be refunded directly to their credit or debit cards. Customers who paid by cheque will be refunded by cheque. All refunds will be made within 30 days of agreement to make a refund.

To avoid disappointment and you are unsure if the product is correct for your intended usage then we advise you take advantage of our free samples service where we can send you an example of the product to check that is will meet your requirements before you order.

Your right to cancel – Business to Business

Distance Selling Regulations DO NOT apply to Business to Business orders. Business Customers are defined as Sole Traders, Partnerships, Limited companies etc. purchasing goods from us by Internet, Mail Order, Over the Phone or by Proforma Invoice for use at their business. SEE BELOW for Business to Business terms & conditions.

If you wish to cancel an order, you may do so at any time up to 5 working days from the day after you receive the order by contacting us in writing. This is providing the products are unused, un-opened, in their original packaging and that you return them to us at your own expense and risk by insured means with adequate packaging to protect in transit from damage. You must ensure they are not damaged and that the packaging is not defaced.

Provided that we receive the Products within the specified period in the condition mentioned above, then we will raise a credit for an amount to be used to purchase goods from us at a later date. This amount will be the cost of the returned goods however we do reserve the right on large orders to take a restocking fee of a minimum 10% of the goods value. We also reserve the right to take a deduction for the costs of the delivery fees for sending the goods to you, this will be irrespective of whether the product had a free delivery advert in the listing.

To avoid disappointment and you are unsure if the product is correct for your intended usage then we advise you take advantage of our free samples service where we can send you an example of the product to check that is will meet your requirements before you order.